Privacy policy
A+Aromas Privacy Policy
Last updated: 25 October 2026
At A+Aromas, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, browse our products or make a purchase from www.aplusaromas.co.uk.
We aim to handle your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
A+Aromas is a UK-based fragrance and home fragrance business offering perfumes, aftershaves and home fragrance products.
Our online store is powered by Shopify.
Business name: A+Aromas
Website: www.aplusaromas.co.uk
Email: info@aplusaromas.co.uk
Business address: Unit 5, High Street, Knutton, Newcastle-under-Lyme, Staffordshire, ST5 6BX, United Kingdom
For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Your name
- Email address
- Billing and delivery addresses
- Telephone number, if provided
- Order details and purchase history
- Payment and transaction information
- Communications you send to us
- Website usage information, including IP address, browser type and device information
- Cookie preferences and relevant browsing activity
We only collect personal information where it is necessary for operating our business, providing our services or fulfilling other legitimate purposes explained in this policy.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Respond to enquiries and customer service requests
- Process returns and refunds
- Maintain the security of our website
- Prevent fraud and unauthorised transactions
- Improve our products, services and website
- Comply with legal and accounting obligations
- Send promotional communications where permitted by law
We do not sell your personal information to third parties for their own independent marketing purposes.
4. Legal Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may process your information because:
Contractual necessity: We need your information to process orders, take payments and deliver products.
Legal obligations: We are required to retain certain information for tax, accounting or other legal purposes.
Legitimate interests: We use information where necessary to operate, protect and improve our business, provided these interests do not override your rights.
Consent: Where required, we ask for your permission before sending certain marketing communications or using non-essential cookies.
You may withdraw your consent at any time where consent is the legal basis for processing.
5. Payments and Security
Our website is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Payments are processed through the secure payment providers made available at checkout.
Payment providers may collect and process payment information, including card details, to complete transactions and prevent fraud.
A+Aromas does not directly store your full payment card details.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
6. Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate our business.
These may include:
- Shopify, our ecommerce platform provider
- Payment processing providers
- Royal Mail and other delivery companies
- Website hosting and technical support providers
- Email and customer communication services
- Professional advisers, where necessary
We only share information reasonably necessary for the relevant service.
We may also disclose information where required by law or to protect our legal rights.
Some service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure appropriate legal safeguards are in place.
7. Delivery Information
When you place an order, we use your name, delivery address and any necessary contact information to arrange delivery.
This information may be shared with Royal Mail or another delivery provider responsible for transporting your order.
Delivery companies may process this information in accordance with their own privacy policies.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential website functions and improve your shopping experience.
Cookies may be used to:
- Remember your shopping basket
- Support secure checkout
- Maintain website functionality
- Remember preferences
- Understand website performance and visitor activity
- Support advertising and marketing where applicable
Essential cookies may be necessary for our website to function.
Where legally required, we request your consent before using non-essential cookies, including certain analytics and advertising cookies.
You can manage your cookie preferences using the options provided on our website, where available, or through your browser settings.
9. Marketing Communications
If you subscribe to our marketing communications, or where otherwise permitted by law, we may contact you about new products, special offers and business updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or contacting us at:
info@aplusaromas.co.uk
We will respect your marketing preferences and applicable UK marketing laws.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy.
Certain records, including order and transaction information, may need to be retained for tax, accounting and legal compliance.
Where information is no longer required, we will securely delete or anonymise it, unless continued retention is legally necessary.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how your information is processed
- Object to certain uses of your information
- Request a copy of certain information in a portable format
- Withdraw consent where processing relies on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact:
info@aplusaromas.co.uk
We will respond to requests in accordance with applicable data protection law.
You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
12. Children's Privacy
Our website is intended for general shopping purposes and is not specifically directed towards children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate.
13. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
Any updated version will be published on this page with a revised date.
We encourage customers to review this policy periodically.
15. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
A+Aromas
Unit 5, High Street
Knutton
Newcastle-under-Lyme
Staffordshire
ST5 6BX
United Kingdom
Email: info@aplusaromas.co.uk
Website: www.aplusaromas.co.uk