Refund policy

A+Aromas Returns & Refunds Policy

At A+Aromas, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

30-Day Returns

We offer a 30-day returns policy, meaning you have 30 days from receiving your order to request a return.

For change-of-mind returns under our extended returns policy, products must be unused, unopened, in their original packaging and in a resaleable condition.

Please provide your order number or proof of purchase when requesting a return.

This policy does not affect your statutory consumer rights.

How to Request a Return

To request a return, please email:

info@aplusaromas.co.uk

Include your order number, the product you wish to return and the reason for your return.

We will provide return instructions and the appropriate return address.

Please contact us before sending items back.

Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage.

We recommend using a tracked postal service, as customers remain responsible for ensuring returned goods reach us.

If an item is faulty, damaged or incorrect, A+Aromas will cover reasonable return postage costs where a return is required.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect.

Email info@aplusaromas.co.uk with your order number and, where possible, photographs of the issue.

We will work with you to arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.

Opened or Used Products

Under our extended 30-day change-of-mind returns policy, we cannot accept products that have been used or opened.

However, this does not affect your statutory rights, including your right to cancel eligible online purchases within 14 days of delivery or your rights if goods are faulty or not as described.

Where the law permits cancellation of an order after goods have been handled, a deduction may apply for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Refunds will be processed within the applicable legal time limits. For eligible statutory cancellations, we will also refund the original standard delivery charge where required by law.

Please allow additional time for your bank or payment provider to process the refund.

Your Statutory Rights

For most online purchases, UK consumers have a legal right to cancel within 14 days of receiving their goods and a further 14 days to send them back after notifying us.

Certain statutory exceptions may apply.

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If you have any questions about returns or refunds, please contact:

A+Aromas

Email: info@aplusaromas.co.uk

Website: www.aplusaromas.co.uk